Customer Care Specialist

il y a 4 jours

Casablanca Metropolitan Area, Maroc Credit+ Temps plein 150 000  - 250 000  par an

About Credit+

Credit+ is a new and ambitious consumer lending business launching in Morocco in 2025. We're on a mission to transform the way people access and manage credit - with fast, fair and fully digital financial products built for everyday Moroccans.

Backed by world-class technology and deep local insight, Credit+ is set to redefine borrowing for millions of underserved and overlooked customers in Morocco.

We're building from the ground up - assembling a bold, smart and mission-driven team ready to shape the future of consumer finance in the region.

Why Credit+ is a great place to be

Our ambition.
We are looking to become a leading provider of credit within Morocco, making it easy for users to access credit solutions and we are looking for ambitious individuals to join this journey as we scale.

Our culture.
We go above and beyond to provide an amazing customer experience and we make our apps not just easy but fun to use. We work with strong individuals whom we empower and trust rather than micromanage. Common sense rather than formal policies prevails in all that we do. We always stay curious and open-minded. We embrace the -we over me' culture.

Key Responsibilities:

  • Providing an outstanding and remarkable customer care experience via various communication channels (chat, phone, email, social media platforms)
  • Representing our Product online at all times
  • Provide accurate, valid, and complete information by using all available resources within the company
  • Active collaboration with internal/external stakeholders to tackle any customers' issues
  • Escalating and highlighting critical issues to the respective teams
  • Taking ownership of issues, performance and service delivery
  • Maintaining proper level of product and process knowledge
  • Following team and individual KPIs' targets (SLAs, Quality, Productivity etc.)

Qualification Requirements:

  • 2+ years of customer service experience preferably at a high-growth tech startup in the financial services space
  • Strong desire to help others is required and a good sense of humour is highly preferred ;)
  • Outstanding oral and written communication skills, including sound presentational skills and fast+accurate typing ability
  • Ability to work well independently as well as the ability to work well with stakeholders
  • Bachelor's Degree
  • Willing to work Nights and Weekends on a rotating shift basis

We consider as a plus:

  • Previous startup experience
  • Knowledge of the credit card or consumer finance industry, especially fintech

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