Customer Service Representative

il y a 7 jours

Tanger, Tanger-Tetouan-Al Hoceima, Maroc depan fenetre Temps plein 4 000  - 6 000  par an

Job Title: Customer Service Representative / Appointment Setter - ENGLISH Speaker

Location : Castilla -Tanger

About us

We are a rapidly growing window and door repair company, committed to delivering high-quality services to homeowners and businesses. We pride ourselves on our reputation for reliability, integrity, and customer satisfaction. We are currently looking to hire skilled and motivated Customer Service Representative to join our team.

Key Responsibilities:

  • Answer inbound calls and emails, providing clear, accurate information about our window and door repair services.
  • Coordinate and schedule repair appointments between customers and technicians. Ensure appointments are booked in a timely manner and that all details are recorded correctly in our system.
  • Send appointment confirmations, reminders, and follow-up messages to customers to ensure they're prepared for their scheduled service.
  • Address any questions or concerns that customers may have about the repair process and provide exceptional service at every touchpoint.
  • Assist customers with any post-service inquiries, helping them resolve any outstanding issues or concerns.
  • Maintain accurate customer records, including inquiries, appointment details, and follow-ups, ensuring that all information is up-to-date.
  • Work closely with our technicians to ensure their schedules are optimized and that appointments are set according to availability.

What We're Looking For:

  • Previous experience in customer service or office administration is preferred, especially in the home services or repair industry.
  • Strong phone and email communication skills, with the ability to remain polite and professional at all times.
  • Ability to manage multiple tasks, schedule appointments efficiently, and maintain accurate records.
  • Ability to handle customer inquiries or concerns effectively, escalating issues when necessary.
  • A collaborative attitude, working closely with the team to ensure customers have an excellent experience.
  • Punctual, dependable, and committed to providing excellent service to customers.

What We Offer:

  • Competitive pay based on experience and skill level.
  • Opportunities for growth and advancement within the company.
  • Join a team that values a positive, team-oriented culture and a strong work ethic.

Working Hours 14:00 - 22:00

Thank you for sharing your resume to

Job Types: Full-time, Permanent

Pay: 4,000.00DH - 6,000.00DH per month

Language:

  • English (Required)

  • Customer Service Representative

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc Eastvantage Temps plein 30 000 $US - 50 000 $US par an

    Company DescriptionAt Eastvantage, we create meaningful work relationships across the globe by offering premier managed services and outsourcing solutions that drive business growth. With a team of inspired experts, we provide specialized solutions in software development, technology support, customer relationship management, and various business support...

  • Customer Service Representative

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc Gentherm Temps plein 40 000 $US - 80 000 $US par an

    At Gentherm, we say, "It's about the person." We're with you on a cold winter day when you turn on your heated seat and steering wheel or helping manage patient body temperature in the operating room, recovering room or intensive care units. We take a human approach with everything we do.As the global market leader of innovative thermal management and...

  • Bilingual Customer Support Representative –

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc BeLocum Temps plein 104 000  - 130 878  par an

    About Us : BeLOCUM is a fast-growing and innovative company specializing in managing healthcare replacements through a cutting-edge digital platform. Our mission is to deliver an exceptional customer experience, powered by a passionate team and a stimulating work environment. As we continue to expand, we are looking for a motivated and experienced Bilingual...

  • Bilingual Customer Service Specialist

    il y a 1 semaine

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc BeLocum Temps plein 70 000  - 120 000  par an

    Bilingual Customer Service Specialist (French & English) – TangierAbout Us :BeLOCUMis a fast-growing and innovative company specializing in managing healthcare replacements through a cutting-edge digital platform. Our mission is to deliver an exceptional customer experience, powered by a passionate team and a stimulating work environment.As we continue to...

  • Customer Service Agent

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc Autocapitalgroup Temps plein 1 000 € - 5 000 € par an

    Recrutement Freelance – FleetconnectFleetconnect recherche des agents motivés pour renforcer son équipe commerciale.Phase test : 10 jours (terrain) + 4h/jour télétravailMission :Passer les barrages (secrétariat, standard, etc.)Impressionner les Boss et laisser une trace proRécupérer les infos clés : sorties de flotte + nombre de...

  • Customer Support Consultant

    il y a 6 heures

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 40 000 $US - 60 000 $US par an

    Passionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...

  • Customer Support Consultant

    il y a 6 heures

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc SupportYourApp Temps plein 25 000 $US - 45 000 $US par an

    Passionate about the world of tech?What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?Join our team as aCustomer Support Consultanttoday and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with...

  • Coordinator Customer Administration

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc Ocean Network Express Temps plein 20 000  - 30 000  par an

    En tant queCoordinateur(trice) Administration Client, vous êtes responsable de la bonne exécution des tâches de service, en garantissant un haut niveau de qualité dans la relation client et en atteignant les objectifs fixés.En collaboration avec l'équipeCustomer Care, et avec l'appui de la gamme croissante d'outils de self-service développés par ONE,...

  • Customer Experience Specialist – Bilingual French/English

    il y a 2 semaines

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc BeLocum Temps plein 25 000  - 30 000  par an

    BeLOCUM is an innovative and fast-growing company specializing in managing temporary replacements through an efficient digital platform. Our priority: delivering an outstanding customer experience, driven by a dedicated team and a stimulating work environment. As part of our expansion, we are looking for a motivated and experienced Bilingual Customer...

  • Customer Quality Supervisor

    il y a 7 jours

    Tanger, Tanger-Tetouan-Al Hoceima, Maroc One Mobility Temps plein 104 000 € - 130 878 € par an

    Join us in enabling creative mobility solutions for a connected worldThe Voltaira group is a pivotal player in the automotive industry, and the Voltaira brand is universally associated with top-notch quality and German precision. Our company, headquartered in Pfullingen, Germany, designs and produces Sensor, Connectivity and Electrification solutions. We are...