Customer Service Representative

il y a 2 semaines

Tanger, Tanger-Tetouan-Al Hoceima, Maroc depan fenetre Temps plein 4 000  - 6 000  par an

Job Title: Customer Service Representative / Appointment Setter - ENGLISH Speaker

Location : Castilla -Tanger

About us

We are a rapidly growing window and door repair company, committed to delivering high-quality services to homeowners and businesses. We pride ourselves on our reputation for reliability, integrity, and customer satisfaction. We are currently looking to hire skilled and motivated Customer Service Representative to join our team.

Key Responsibilities:

  • Answer inbound calls and emails, providing clear, accurate information about our window and door repair services.
  • Coordinate and schedule repair appointments between customers and technicians. Ensure appointments are booked in a timely manner and that all details are recorded correctly in our system.
  • Send appointment confirmations, reminders, and follow-up messages to customers to ensure they're prepared for their scheduled service.
  • Address any questions or concerns that customers may have about the repair process and provide exceptional service at every touchpoint.
  • Assist customers with any post-service inquiries, helping them resolve any outstanding issues or concerns.
  • Maintain accurate customer records, including inquiries, appointment details, and follow-ups, ensuring that all information is up-to-date.
  • Work closely with our technicians to ensure their schedules are optimized and that appointments are set according to availability.

What We're Looking For:

  • Previous experience in customer service or office administration is preferred, especially in the home services or repair industry.
  • Strong phone and email communication skills, with the ability to remain polite and professional at all times.
  • Ability to manage multiple tasks, schedule appointments efficiently, and maintain accurate records.
  • Ability to handle customer inquiries or concerns effectively, escalating issues when necessary.
  • A collaborative attitude, working closely with the team to ensure customers have an excellent experience.
  • Punctual, dependable, and committed to providing excellent service to customers.

What We Offer:

  • Competitive pay based on experience and skill level.
  • Opportunities for growth and advancement within the company.
  • Join a team that values a positive, team-oriented culture and a strong work ethic.

Working Hours 14:00 - 22:00

Thank you for sharing your resume to

Job Types: Full-time, Permanent

Pay: 4,000.00DH - 6,000.00DH per month

Language:

  • English (Required)

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