Information Technology Manager Service Office- Morocco

About IKEA Kuwait

IKEA is the leading Life at Home brand in Kuwait. We offer well-designed, functional, and affordable, good quality home furnishing beautiful solutions, produced with care for people and the environment. There are several companies with different owners, working under the IKEA Brand, all sharing the same vision: to create a better everyday life for the many people.

IKEA has been in Kuwait for more than 40 years, operated by Al Homaizi Limited and is very well established in Kuwait. IKEA has 6 stores in Kuwait, IKEA The Avenues, The Warehouse, 360, Assima Mall, Khiran Mall and IKEA For Business in Shuwaikh.

Who We are and How We Work?

We believe in people. We have an optimistic attitude in the way we are and in the way we do things. We believe in diversity, equality and inclusion because they increase our understanding of our customers and each other. We empower and develop our teams through on-job intensive trainings, working together and providing an international and diverse workplace.

In IKEA, every job is different, and every day is different. Are you up to the challenge to join our dynamic and creative work environment?

The purpose of the IT manager is to ensure that technology works seamlessly across every part of the business. Overseeing the selection, implementation, and maintenance of systems that support daily operations for all functions. They will lead and develop IT teams, manage vendor relations, and ensure cybersecurity and compliance. Most importantly, they align technology and solutions with business goals to improve operational efficiency, improve the IKEA shopping experience, and support digital transformation.  

Key Assignments:

• IT budgets are streamlined with stakeholders and aligned with business strategies  
• Manage local suppliers in the full lifecycle of activity from a Data Privacy and Information Security perspective, from selection to contracts and continuous measurement activities
• IT team competence development and resource planning
• Coordinate with SO IT team to streamline technology architecture and IT strategies and solutions  
• Ensure that digital product rollouts are supported from a technology perspective and runs according to plan
• Responsible for all Vendor SLA and negotiations
• Responsible to develop and manage the performance of internal SLAs for all IT services provided to the market organization
• Overall accountability for the ERP (MS NAV), Data Bases, IT Infrastructure, IT security and communications
• Accountable for the overall successful coordination of global deployments, local projects, products and capacity within the market

• A Bachelor / Mater degree in IT formation / Computer Science
• Experienced in IT /digital field for more than 10 years
• Experience in managing ERP systems (Preferably Microsoft Dynamics)
• Demonstrated ability to effectively organize, prioritize and manage a high-volume of assignments
• Proven ability to influence stakeholders and promote the business benefits of Data Privacy and effective security controls
• Excellent communication skills, being able to convey the message to the wide spectrum of co-workers
• English, French and Arabic business-level proficiency
• Mandatory 5 year or more leadership experience, being able to effectively lead teams both directly and in a matrix
• Capable to understand how security and data privacy controls can mitigate business and information risks
• Ability to demonstrate a risk-based approach to decisions concerning
• Knowledge in the risk management process, ability to perform risk assessments and to advise on needed IT mitigating controls

Please send your CV in English and tell us in which direction you would like to take career, if you are experienced in a particular field or looking for completely new challenges.