Operations Manager
il y a 2 jours
Job Title:
Operations Manager
Location:
Morocco
Department:
Operations
Reports to:
Regional Director
Role Purpose:
To support EFS's growth and expansion in Africa by overseeing operational activities in
Morocco, Tunisia, and Nigeria
. The Operations Manager will be responsible for establishing a strong local presence, ensuring best-in-class service delivery, building client relationships, and driving financial and operational performance in line with organizational goals.
Key Responsibilities
Operational Excellence
- Establish and manage a fully functional office in Morocco aligned with management's vision and strategy.
- Develop business operations across African markets, focusing on sustainable growth.
- Ensure service delivery excellence through effective resource management, client engagement, and contract optimization.
- Manage financial performance of contracts to meet budgetary and margin expectations.
- Build in-house capabilities and deliver integrated FM services across multi-disciplined sites.
- Prepare and monitor business plans, budgets, and forecasts while ensuring value for money and contractual compliance.
- Ensure compliance with HSEQ, legal, and statutory requirements while maintaining operational standards.
- Implement a culture of continuous improvement, best practices, and innovation to enhance service delivery.
Processes, Systems & Procedures
- Develop and enforce FM policies, procedures, SLAs, and KPIs consistent with EFS standards and client requirements.
- Monitor and improve processes, systems, and procedures to ensure accuracy, efficiency, and customer satisfaction.
- Ensure compliance with internal processes across HR, HSEQ, Finance, IT, Procurement, and Operations.
Leadership & People Management
- Lead, motivate, and develop a professional team, providing clear direction and support.
- Monitor staff performance, set objectives, and conduct annual performance reviews.
- Promote teamwork, customer service excellence, and knowledge-sharing across teams.
- Drive change management initiatives, cost optimization, and performance improvement strategies.
HSEQ Management
- Ensure compliance with HSEQ standards and regulatory obligations.
- Embed a strong safety culture across all sites and operational activities.
Education & Qualifications
- Bachelor's degree in Facilities Management, Engineering, Business, or a related field (mandatory).
- HSEQ certification/diploma (preferred).
Experience
- Minimum 4 years of management experience in facilities management within technically complex, multi-disciplined environments.
- Proven experience in strategic management, budgetary responsibility, and contract administration.
- Strong commercial mindset with experience in driving financial performance.
Skills & Competencies
- Excellent customer service orientation with strong stakeholder management skills.
- Highly organized with strong administrative and time management abilities.
- Strong leadership and change management capabilities with a motivational approach.
- Excellent communication and presentation skills (written and verbal).
- Proficiency in MS Office (Excel, Word, PowerPoint, Access) and good understanding of CAFM/BMS systems.
- Fluent in English (spoken and written); additional language skills will be an advantage.
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