Technical Account Manager

il y a 2 semaines

Remote, Maroc mailwarm Temps plein

ONLY APPLY IF YOU ARE COMFORTABLE LEADING CLIENT CALLS IN ENGLISH (TECHNICAL BACKROUND AND EXPERIENCE IN A CUSTOMER-FACING ROLE ARE APPRECIATED)

Company Description

At Mailwarm, we help businesses land in inboxes, not in spam folders.

Our SaaS platform solves one of the most overlooked but crucial problems in digital marketing: email deliverability. From improving sender reputation to implementing the right warm-up strategies, we help businesses boost their ROI through better inbox placement.

Since 2021, we've:

  • Ranked #1 on Product Hunt
  • Joined Y Combinator and Station F
  • Earned the trust of thousands of companies, from solo founders to Fortune 500s
  • Raised funds from top investors like Kima Ventures, Hack VC, and leading YC funds

We're a small, remote-first, and ambitious team with a culture rooted in transparency, agility, and excellence. Now, we're expanding and looking for a Technical Account Manager to work closely with our customers.

The Role: Technical Account Manager

This is not a support role.

We're looking for someone who can act as a trusted technical partner for our customers. You'll own the relationship with users, lead calls confidently in English, understand their technical challenges, and help them having a better email deliverability.

You don't need to be a deep email deliverability expert on day one, but you must be able to learn fast, ask the right questions, and become highly credible on technical topics related to email infrastructure and deliverability.

You'll also contribute internally by structuring processes, sharing customer feedback, and collaborating closely with product and operations.

Your Missions

  • Manage calls with customers (onboarding, follow-ups, troubleshooting, consulting) in fluent, professional English
  • Act as the main point of contact for assigned accounts
  • Understand customers' email setups and guide them through best practices
  • Learn and progressively master topics related to email deliverability (sender reputation, warm-up, DNS, etc.)
  • Help explain and coordinate technical setups such as SPF, DKIM, DMARC, BIMI (with internal support when needed)

Profile We're Looking For

  • Perfect spoken and written English (you are comfortable leading video calls with international clients)
  • Experience in a customer-facing role (Technical Account Manager, Customer Success, Consultant, Solutions Engineer, etc.)
  • Strong communication skills: you can explain topics clearly and build trust fast
  • Fast learner, comfortable diving into technical subjects (email, SMTP, DNS, SaaS tools)
  • Organized and structured: you document well and follow up reliably
  • Interest in email, SaaS, or technical products is a strong plus

Why Join Mailwarm?

  • 100% remote, work from anywhere
  • Learn fast through an internal training program
  • Join a startup with room to grow
  • Work in a collaborative, open, and mission-driven team
  • Your voice matters, we build together, not top-down

Compensation

  • Trial period (4 months): 700 USD/month
  • Post-trial: from 1,400 USD/month, based on performance and evolution

Interested?

Send us a quick message or apply now, and tell us why you think you're a good fit.

Let's talk

ONLY APPLY IF YOU ARE COMFORTABLE LEADING CLIENT CALLS IN ENGLISH (TECHNICAL BACKROUND AND EXPERIENCE IN A CUSTOMER-FACING ROLE ARE APPRECIATED)

Job Type: Full-time

Pay: 7,000.00DH - 14,000.00DH per month

  • Area Sales Manager Morocco

    il y a 3 jours

    Remote, Maroc Align Technology Temps plein

    DescriptionThe Area Sales Manager is a proven sales professional whose energy, focus and determination are matched by well-developed selling skills and people management expertise. He/She will manage their regional area to meet sales goals in unit sales and revenue. The role will focus on both building a team and growing Align Technology's Invisalign and...

  • Sales Manager, Desalination

    il y a 2 semaines

    Remote (Morocco) Energy Recovery Temps plein

    Join Energy Recovery and Help Build a Sustainable Future     At Energy Recovery, we build products that help limit global temperature rise, reduce carbon emissions, provide safe drinking water for millions of people, and bring efficiency and sustainability to a range of industries. Our products help customers avoid approximately 19.7 million metric tons...

  • Technical Quotation Specialist

    il y a 2 semaines

    MAR-Morocco Remote Avantor Temps plein

    The Opportunity:.JOB SUMMARY:We are seeking a detail-oriented and technically proficient Chromatography Technical Quotation Specialist with fluency in English to join our dynamic team. This role bridges the gap between technical expertise and commercial operations, ensuring accurate and timely quotations for chromatography instruments, consumables, and...

  • Global Sales Manager – 5G Base Station Solutions

    il y a 1 jour

    Remote, Maroc Giantsage Temps plein

    Job Description:Develop the global regional market (especially for Latin America, Central Asia, andthe Asia-Pacific region) , formulate sales strategy plans, establish and manage saleschannels, and be responsible for sales revenue.Based on the company's product development status, organize and implementcomplete operational plans to achieve annual sales...

  • WooCommerce Developer

    il y a 2 semaines

    Remote, Maroc Atg maroc Temps plein

    Position SummaryWork at the office 5 Days a Week.The WooCommerce Developer / Project Manager is responsible for overseeing the development, optimization, and ongoing management of e-commerce websites powered by WooCommerce. This hybrid role combines technical development with project management, ensuringtimely delivery of high-quality features, integrations,...

  • Lead Solution Engineer

    il y a 2 semaines

    Remote, Maroc Salesforce Temps plein

    To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategorySalesJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword —...

  • Field Service Technician

    il y a 2 semaines

    Remote, Maroc GE Vernova Temps plein

    Job Description SummaryThe Wind Turbine Technician will support the safe, reliable, and efficient operation of wind turbines by performing maintenance, troubleshooting, and inspections on wind turbines and associated equipment. This role is responsible for executing scheduled and unscheduled service activities in the field, identifying and resolving...

  • Government Bid Administrator

    il y a 2 semaines

    Remote, Maroc Atg maroc Temps plein

    Position SummaryThe Government Bid Administrator is responsible for coordinating, preparing, and submitting competitive proposals and bids to federal, state, and local government agencies. This role ensures compliance with all solicitation requirements, manages documentation,and supports cross-functional teams to deliver accurate and timely submissions.Key...

  • 1015 | Senior React Engineer with PHP Experience

    il y a 6 jours

    Remote, Maroc Intetics Inc Temps plein

    Intetics Inc., a global technology company providing custom software application development, distributed professional teams, software product quality assessment, and "all-things-digital" solutions, is seeking a highly skilled and experienced Senior React Engineer with PHP Experience to join our dynamic team on a full-time basis.About the project:This...

  • Final Eye

    il y a 1 semaine

    Remote, Maroc CK-Mining Temps plein

    About the RoleWe are a dynamic translation agency looking for a meticulous Final Eye (FE) Specialist to join our remote team. In this role, you will be the last line of defense before delivery. You will ensure that every translated document is not only accurate but also visually identical to the original source.This is not just a proofreading role; it...