Customer Experience Specialist French Speaker

il y a 3 heures

Rabat, Rabat-Salé-Kénitra, Maroc The Flex Temps plein 40 000  - 80 000  par an

About The Flex
At
The Flex
, we're on a mission to
revolutionize how the world rents.
We believe renting a home should be as seamless as buying something on Amazon —
simple, fast, and borderless.
Powered by our proprietary
Property Management System (PMS)
, The Flex enables
effortless guest experiences
and
streamlined operations
for property owners around the globe.

We're building a team of
A-Players
— ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

Position Summary
As a
French-Speaking Customer Experience Specialist
, you'll be the
voice and heartbeat of The Flex
for our guests and landlords.

You'll ensure every interaction — from inquiry to check-out — is smooth, efficient, and memorable.

You'll handle communications, resolve issues, and use our in-house technology to deliver
world-class service
that reflects our commitment to operational excellence and customer delight.

This role is perfect for someone who is
empathetic, detail-oriented, and energized by helping people
— someone who takes pride in turning challenges into great experiences.


Key Responsibilities

  • Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
  • Booking Assistance – Guide guests through the reservation, check-in, and check-out process using our PMS tools.
  • Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, and solution-driven approach.
  • Knowledge Management – Accurately document all interactions, feedback, and resolutions in our system to improve service quality.
  • Cross-Team Collaboration – Work closely with the operations and tech teams to identify recurring issues, propose improvements, and enhance user experience.
  • Upselling & Retention – Identify opportunities to upgrade stays or strengthen long-term relationships with landlords and guests.


What We're Looking For

  • Fluent in French and English (both written and spoken).
  • Proven experience in customer service, ideally within hospitality, real estate, or tech-enabled platforms.
  • Excellent communication and interpersonal skills — you know how to listen and make people feel heard.
  • Strong organizational skills and ability to stay composed under pressure.
  • Tech-savvy — comfortable using PMS, CRM, or other digital support tools.
  • A problem-solving mindset with empathy, patience, and sharp attention to detail.


Why Join The Flex

  • Be part of the revolution. Help us reshape the $4T global rental industry.
  • Work with the best. Join a high-performing, supportive international team.
  • Grow fast. Real career progression opportunities as we expand globally.
  • Earn what you deserve. Competitive compensation + performance-based incentives.
  • Live flexibly. Remote-first, results-driven culture — work from anywhere.

If you're ready to join a company that's redefining how people live, move, and rent —
we'd love to hear from you.

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