Customer Experience Specialist French Speaker

il y a 7 heures

Rabat, Rabat-Salé-Kénitra, Maroc The Flex Temps plein 40 000  - 80 000  par an

About The Flex
At
The Flex
, we're on a mission to
revolutionize how the world rents.
We believe renting a home should be as seamless as buying something on Amazon —
simple, fast, and borderless.
Powered by our proprietary
Property Management System (PMS)
, The Flex enables
effortless guest experiences
and
streamlined operations
for property owners around the globe.

We're building a team of
A-Players
— ambitious, proactive professionals who thrive in fast-paced environments, embrace ownership, and deliver excellence in everything they do.

Position Summary
As a
French-Speaking Customer Experience Specialist
, you'll be the
voice and heartbeat of The Flex
for our guests and landlords.

You'll ensure every interaction — from inquiry to check-out — is smooth, efficient, and memorable.

You'll handle communications, resolve issues, and use our in-house technology to deliver
world-class service
that reflects our commitment to operational excellence and customer delight.

This role is perfect for someone who is
empathetic, detail-oriented, and energized by helping people
— someone who takes pride in turning challenges into great experiences.


Key Responsibilities

  • Customer Support – Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone — in both French and English.
  • Booking Assistance – Guide guests through the reservation, check-in, and check-out process using our PMS tools.
  • Problem Solving – Investigate and resolve issues quickly while maintaining a calm, empathetic, and solution-driven approach.
  • Knowledge Management – Accurately document all interactions, feedback, and resolutions in our system to improve service quality.
  • Cross-Team Collaboration – Work closely with the operations and tech teams to identify recurring issues, propose improvements, and enhance user experience.
  • Upselling & Retention – Identify opportunities to upgrade stays or strengthen long-term relationships with landlords and guests.


What We're Looking For

  • Fluent in French and English (both written and spoken).
  • Proven experience in customer service, ideally within hospitality, real estate, or tech-enabled platforms.
  • Excellent communication and interpersonal skills — you know how to listen and make people feel heard.
  • Strong organizational skills and ability to stay composed under pressure.
  • Tech-savvy — comfortable using PMS, CRM, or other digital support tools.
  • A problem-solving mindset with empathy, patience, and sharp attention to detail.


Why Join The Flex

  • Be part of the revolution. Help us reshape the $4T global rental industry.
  • Work with the best. Join a high-performing, supportive international team.
  • Grow fast. Real career progression opportunities as we expand globally.
  • Earn what you deserve. Competitive compensation + performance-based incentives.
  • Live flexibly. Remote-first, results-driven culture — work from anywhere.

If you're ready to join a company that's redefining how people live, move, and rent —
we'd love to hear from you.

  • Customer Experience Representative

    il y a 4 jours

    Rabat, Rabat-Salé-Kénitra, Maroc The Flex Temps plein 18 000  - 25 000  par an

    About The FlexAtThe Flex, we're on a mission torevolutionize the global rental industry. Renting a home should be as easy as buying something on Amazon —simple, fast, and borderless.Our proprietaryProperty Management System (PMS)powers this vision, enabling seamless guest experiences and hassle-free operations for landlords across the world.We're building...

  • Customer Service Executive

    il y a 7 heures

    Rabat, Rabat-Salé-Kénitra, Maroc Amazon Temps plein 80 000 $US - 120 000 $US par an

    DescriptionAre you passionate about helping people during times of need and solving problems for customers? Do you excel at managing complex situations? If you answered yes, this may be the role for you. Shipping & Delivery Support (SDS) is a customer service organization dedicated to create world class support for all Amazon Logistics customer segments. SDS...

  • Technical Support Specialist

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc Fondation Arrawaj de la finance inclusive Temps plein 45 000  - 55 000  par an

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Technical Support Specialist located in Rabat. The Technical Support Specialist will be responsible for providing technical support, troubleshooting, and customer support. Daily tasks include addressing technical issues, analyzing problems, ensuring...

  • French-speaking Telemarketer

    il y a 1 semaine

    Rabat, Rabat-Salé-Kénitra, Maroc IT SQUAREHUB GLOBAL SERVICES CORP. Temps plein 57 600  - 76 800  par an

    PurposeWe are seeking a French-speaking Telemarketer to make outbound B2B calls in France, Belgium, and Luxembourg, promoting IT consulting and ERP solutions (Odoo). You will help refine call scripts, define target profiles, and set qualified appointments. Experience in ERP or systems sales is highly preferred.Duties and ResponsibilitiesConduct outbound B2B...

  • Customer Service Representative

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc HCLTech Temps plein 20 000  - 25 000  par an

    It is expected from a TSOS Back Office Specialist to create/escalating tickets to the appropriate teams and coordinate with front desk and technician managers a proper resolution. The ideal candidate will be a self-starter with excellent communication and negotiation skills, someone who is highly attentive to all stakeholder requests, and able to prioritize...

  • French Class Teacher

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc Khalil Gibran School Rabat Temps plein 20 000  - 40 000  par an

    Inspired Education is the leading global group of premium schools, with a portfolio of 121 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from Kindergarten to Year 13.In 28 countries, Inspired schools are...

  • French Class Teacher

    il y a 2 semaines

    Rabat, Rabat-Salé-Kénitra, Maroc Inspired Schools Temps plein 15 000  - 30 000  par an

    Location:Rabat, MADate: 30 Sept 2025Application closing date:Inspired Education is the leading global group of premium schools, with a portfolio of 121 premium private schools spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 95,000 students receive a world-class learning experience from...

  • Sales Manager or Senior Manager-West Afirica

    il y a 2 jours

    Rabat, Rabat-Salé-Kénitra, Maroc HYTERA COMMUNICATIONS AFRICA Temps plein 120 000  - 240 000  par an

    Company Description:(Need candidates Speak both Chinese&French)HYTERA COMMUNICATIONS AFRICA is a company based out of 1 - 5 Adrien Rd Stamford Hill, Durban, Kwazulunatal, South Africa. As a leading provider of innovative communication equipment and solutions, HYTERA focuses on improving connectivity and collaboration. We aim to deliver high-quality products...

  • Customer Service Representative

    il y a 4 jours

    Rabat, Rabat-Salé-Kénitra, Maroc Foorsa Temps plein 15 000  - 25 000  par an

    About FoorsaFoorsa (فرصة) is Morocco's #1 study-abroad agency — helping thousands of students achieve their dream of studying in China and beyond. With offices in RabatandChina, our mission is to guide every student step by step — from choosing a university to settling in abroad.We're growing fast and looking for passionate, empatheticCustomer...

  • Senior Power Platform Specialist H/F

    il y a 1 semaine

    Rabat, Rabat-Salé-Kénitra, Maroc HCLTech Temps plein 120 000  - 240 000  par an

    We are seeking a highly skilled and experiencedPower Platform Specialist(or equivalent senior level) to join our team and co-lead the delivery of engaging and insightful webinars. This role is pivotal in continuing the success of our community-focused sessions, which include:Beginner & Intermediate WebinarsPower Me Up SessionsMini Power PlaysFriday...