Consultant Customer Care
il y a 2 semaines
Gestion de la priorisation de traitement des tickets anomalies (traitement ou requalification) •Analyses des demandes de type anomalie avant de les transférer à un consultant expert dans les délais contractuels avec une note complète de l'analyse effectuée, • Assurer la gestion quotidienne des tickets, de tous types, en fonction de la priorité déterminée, ainsi que des modules et des langues maîtrisées. •Connexion au support téléphonique pour prise d'appel par plage de permanence, •Transfert des demandes techniques au support en suivant les modèles prédéfinis, •Suivi de la communication client le temps que le ticket est ouvert/en pause/en attente de livraison •Participer, selon le cas, aux réunions d'ambassadeur produit pour les modules en fonction du niveau de connaissance, et organiser des formations internes sur les fonctionnalités du produit. Faire le lien entre les équipes Customer Care et R&D, en facilitant la communication et l'alignement sur les objectifs du produit, tout en aidant nos clients à adopter les évolutions du produit.Profil RecherchéNous recherchons un(e) professionnel(le) doté(e) d'un excellent sens du relationnel et d'un véritable esprit d'équipe, capable de s'intégrer facilement au sein d'un environnement collaboratif.Curieux(se) et adaptable, vous êtes à l'aise dans des contextes en constante évolution et savez faire preuve d'agilité face aux changements. Vous possédez également un solide sens de l'analyse, vous permettant de comprendre rapidement les enjeux et de proposer des solutions pertinentes.Une bonne connaissance des environnements SIRH, notamment dans les domaines de la formation ou du recrutement, est attendue. Vous disposez également de bases solides en informatique, incluant les outils SaaS, les API, les systèmes d'authentification (SSO) et la gestion des serveurs mail.Un niveau opérationnel en anglais est nécessaire pour interagir dans un contexte professionnel international.Avantages sociaux et autresHoraires de production administratifsPlanification à 42h/semaineWeek-end offPackage social complet incluant une mutuelle avec remboursement allant jusqu'à 90%Amplitude horaire8h== >17h
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Technical Consultant Customer Care Talent Soft
il y a 2 semaines
Casablanca, Casablanca-Settat, Maroc Matys Temps plein 900 000 - 1 200 000 par anCDITemps pleinNiveau d'études : pas de préférenceRecherche et DéveloppementMissionCegid is a European leader in cloud-based management solutions for professionals in Finance (treasury, taxation, ERP), Human Resources (payroll, talent management), Accounting, Retail, and Entrepreneurship.In a fast-changing world, our 5,000 employees help unlock potential...
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Technical Consultant Customer Care Talent Soft
il y a 1 semaine
Casablanca, Casablanca-Settat, Maroc matys Temps plein 900 000 - 1 200 000 par anCegid is a European leader in cloud-based management solutions for professionals in Finance (treasury, taxation, ERP), Human Resources (payroll, talent management), Accounting, Retail, and Entrepreneurship.In a fast-changing world, our 5,000 employees help unlock potential and reveal the full value of our 750,000 clients' professions by delivering useful and...
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Customer Account Representative
il y a 3 jours
Casablanca, Casablanca-Settat, Maroc Pluxee Temps plein 15 000 - 30 000 par anPermanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000...
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Customer Account Representative
il y a 3 jours
Casablanca, Casablanca-Settat, Maroc Pluxee Temps plein 15 000 - 25 000 par anPermanent RegularJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000...
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Customer Service Representative
il y a 1 semaine
Casablanca, Casablanca-Settat, Maroc Arrow Electronics Inc Temps plein 104 000 - 130 878 par anWhat You Will Be Doing at Arrow?The Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and...
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Customer Supply Chain Consultant Trainee- ANAPEC
il y a 24 heures
Casablanca, Casablanca-Settat, Maroc Bosch Africa Temps plein 18 000 - 25 000 par anRobert Bosch Morocco is a growing company of the Bosch Group located in Casablanca, Morocco. With around two hundred associates, we operate in the business divisions Automotive Aftermarket, Power Tools, and Thermo Technology.At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our...
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Customer support
il y a 3 jours
Casablanca, Casablanca-Settat, Maroc goFLUENT Temps plein 15 000 - 30 000 par anAt goFLUENT, you'll support our learners by responding to their needs via phone or email and guiding them throughout their training. You'll serve as their training consultant, handling diverse requests and working closely with the Sales/Customer Success team to keep them informed on client progress. We're looking for a Learning Consultant passionate about...
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Customer support
il y a 3 jours
Casablanca, Casablanca-Settat, Maroc goFLUENT Temps plein 20 000 - 25 000 par anAt goFLUENT, you'll support our learners by responding to their needs via phone or email and guiding them throughout their training. You'll serve as their training consultant, handling diverse requests and working closely with the Sales/Customer Success team to keep them informed on client progress. We're looking for a Learning Consultant passionate about...
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Customer Support
il y a 3 jours
Casablanca, Casablanca-Settat, Maroc goFLUENT Temps plein 40 000 - 80 000 par angoFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.We are a mission-driven SaaS...
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Customer Support
il y a 3 jours
Casablanca, Casablanca-Settat, Maroc goFLUENT Temps plein 40 000 - 80 000 par angoFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, an unmatched content library, and human interaction.We are a mission-driven...
