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Operations et Customer Service Executive
il y a 2 semaines
Secteur :
Aftermarket automobile (pièces détachées)
Type de contrat :
CDI
Localisation :
Casablanca
Disponibilité :
Immédiate
Expérience :
3 à 5 ans minimum dans un poste similaire
Missions principales
1. Achats & Logistique
- Assurer la
gestion complète du processus d'approvisionnement
, de la commande à la réception. - Suivre les
commandes fournisseurs
et garantir leur mise à jour dans l'ERP. - Coordonner avec les
transporteurs et prestataires logistiques
pour garantir la bonne exécution des livraisons. - Superviser le
suivi des stocks
, la gestion des back-orders et la tenue à jour des inventaires. - Établir des
reportings opérationnels
précis sur les flux, délais et performances logistiques.
2. Customer Service
- Gérer les
commandes clients
, devis, proformas et facturations dans le respect des procédures internes. - Assurer une
communication proactive et fluide
avec les clients sur les délais, livraisons et éventuels retards. - Offrir un
support commercial et technique
de qualité afin d'assurer une expérience client optimale. - Traiter et résoudre les
réclamations clients
en coordination avec les équipes concernées (commerciales, logistiques, SAV). - Participer à l'amélioration continue du
service client et des processus internes
.
Profil recherché
-Bac+3 ou plus en opérations, supply chain ou service client.
-4 à 5 ans d'expérience dans un poste similaire.
-Maîtrise d'un ERP (Navision souhaité).
-Anglais obligatoire, français professionnel requis.
-Bonne maîtrise informatique et autonomie.
-Disponibilité à voyager ponctuellement.