Content Excellence Manager

il y a 6 heures

Casablanca, Maroc beBeeDiversity Temps plein 600 000  - 1 200 000 
Job Opportunity

We are seeking a highly skilled professional to fill a key role within our organization. The successful candidate will be responsible for overseeing the onboarding process of new partners, ensuring they are fully integrated and operational within our system.

The ideal candidate will possess excellent communication skills, strong analytical abilities, and the ability to work effectively in a fast-paced environment. Experience in managing operational teams and stakeholder management is essential.

Key Responsibilities:
  • Manage a team of professionals in Morocco and Tunisia
  • Be responsible for onboarding Partners excellently into our app, ensuring they are ready to operate with us from the day one
  • Lead app content quality and ensure high-level content on our marketplace
  • Be the main point of contact and manage the relationship between the local Glovo teams (Sales, Account Management, Brands) and the content provider
  • Monitor the performance metrics on the Activation Funnel and the Partner's early lifecycle in our App (executing with speed, quality, and controlling budget)
  • Coordinate content-related projects with other departments and the provider
  • Optimize existing processes for improving speed, quality, and efficiency in the country by coming up with and implementing creative and scalable solutions
  • Track, control, and report Invoicing and working hours of providers, find ways to keep the costs lean through accurate forecasting
  • Manage requests from internal and external stakeholders and ensure they are processed within the agreed SLAs and quality standards
  • Train, coach, assist, supervise, evaluate, and provide feedback to the team, ensuring we provide the highest quality to stakeholders
  • Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop, and make a difference
Requirements:
  • Experience in managing operational teams
  • Strong stakeholder management and communication skills
  • Strategic customer focus
  • Strong analytical skills with a track record of exceeding targets in fast-paced environments. Excel skills are required.
  • Excellent French, English & Arabic
  • Determination and hands-on attitude
  • Ability to motivate and communicate with others at all levels
  • Being a problem solver, data-driven with an analytical approach
  • An empathetic, inclusive, and curious attitude
  • Experience using Excel
  • Salesforce experience is a big bonus
What We Offer:
  • Equity plan with ownership opportunity
  • Top-notch private health insurance
  • Monthly credit to satisfy cravings
  • Discounted gym memberships
  • Extra time off and flexible working arrangements
  • Online therapy and wellbeing benefits

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