Business Growth Specialist

il y a 9 heures

Casablanca, Maroc beBeeExpert Temps plein

Customer Engagement Expert

Dell Technologies relies on engaging customers to grow its business. Millions of people contact us every year for help, advice, and support. These interactions are pivotal in shaping our customers' perceptions and loyalty towards the brand.

The Customer Center of Excellence team is often the first point of human interaction with Dell Technologies. We set the tone for a lifelong relationship. The individuals we engage with have the potential to be change-makers of tomorrow. Their businesses, enabled by our technology, influence the future of our lives.

As a Customer Center of Excellence Agent, you will deliver 'Extraordinary Experiences' to our customers.

We invite you to join our Inside Sales team in Casablanca to do the best work of your career and make a lasting impact.

Your Key Responsibilities

  • Engage with our Customers when they choose to contact us via Phone, Chat, or Social media platforms (e.g. WhatsApp)

  • Utilize our proven approach to satisfy each customer's needs

  • CUSTOMER NEEDS VARY. You are expected to deliver extraordinary experiences.

  • You will embody Dell Technologies' Culture code

  • Achieve and exceed the targets and KPIs defined by the CCOE organization

Towards a Rewarding CareerEvery team member brings something unique to the table. Here's what we look for:Essential Requirements

  • Fluent communication skills in French and English written and spoken

  • A good understanding of computer technology

  • Research skills, curiosity about business components, and problem-solving skills

  • Knowledge of applicable technology, products, and services & ability to identify how these products and services align with customer/partner needs

  • A results-oriented attitude

About Us

We believe that each individual has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a family of businesses that helps individuals and organizations transform how they work, live, and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

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