Customer Service Representative Team Leader

il y a 2 semaines

MACasablanca Morocco Boulevard Al Quods Arrow Electronics Temps plein 6 000  - 12 000  par an
Position:Customer Service Representative Team LeaderJob Description:

About US:

Join our dynamic Customer Service Associates team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you

Our story

As Arrow Global Components (AGC), a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.

As part of our company´s growth, ARROW Morocco is strengthening its teams and is looking for a Customer Service Team Leader.

What you will be doing at ARROW

Customer Service Team Leader is responsible for managing a team of Customer Service Representatives (CSR) and overseeing the order to invoice process to meet all related goals and objectives of both, Arrow and our Customer. Team Leader ensures and further develops the right service level to our customers in line with the company goals.

Customer Service Team Leader at Arrow is typically involved in:

· Coaching, training and developing the CSR team,

· Generating KPI's related to CSR performance metrics, areas for improvement and allocation of resources,

· Managing performance within the team along with annual appraisal for all team members,

· Developing processes and procedures to ensure consistent sales support and customer satisfaction,

· Transition Management,

· Coordinating any Quality issue,

· Managing a team responsible for the following:

· Order to invoice processes,

· Communication with customers, suppliers and delivering after-sales service for business customers (telephone, mail),

· Order Management,

· Close cooperation with other departments like Sales, Asset and Logistics,

· Driving on-time-delivery performance in line with customer and company goals,

· Managing and responding to all requested customer backlog changes,

· Close teamwork with Inside Sales and Product Management,

· Managing customer reserved inventory.

Who are we looking for?

· Typically you would have 3-5 years of previous experience in Customer Service area,

· Advance level of English plus one of the following languages in advance level, Spanish.

· Great communication and coordination skills,

· Good knowledge of MS Office

· Excel Knowledge in advanced level

· Excellent organizational skills and professional "can do & proactive" attitude,

· Ability to handle demanding situations,

· Customer Service oriented mindset, proactive and innovative,

· Supply Chain and people management experience will be an advantage.

What is in it for you?

· Full Permanent contract,

· Social advantages: CNSS, CIMR, Health insurance,

· Very good working atmosphere in a team of passionate collaborators,

· Work culture where you can make an impact,

· Dynamic environment with a friendly work atmosphere,

· Fast recruitment process,

· Interesting career development opportunities in a quickly growing environment,

· Working within an international organization, recognized worldwide in its sector.

Arrow is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.

#LI-HL1

Location:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:Business Support

  • Customer Service Representative

    il y a 2 semaines

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein 20 000  - 30 000  par an

    Position:Customer Service RepresentativeJob Description:About US:Join our dynamic Customer Service team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth, ARROW Morocco is...

  • Customer Service Representative with Spanish

    il y a 5 jours

    MA-Casablanca, Morocco (Boulevard Al Quods) Arrow Electronics Temps plein 104 000  - 130 878  par an

    Position:Customer Service Representative with SpanishJob Description:About US:Join our dynamic Customer Service team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth, ARROW...

  • Customer Service Representative Team Leader

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein 4 000 $US - 6 000 $US par an

    Position:Customer Service Representative Team LeaderJob Description:About US:Join our dynamic Customer Service Associates team at Arrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youOur storyAs Arrow Global Components...

  • Customer Service Representative

    il y a 3 jours

    Casablanca, Casablanca-Settat, Maroc Talentzy Temps plein 20 000  - 25 000  par an

    Role DescriptionThis is a full-time on-site role for a Customer Service Representative located in Casablanca. The Customer Service Representative will be responsible for assisting customers with inquiries, resolving complaints, and providing general customer support. Daily tasks will include handling phone calls, emails, and live chat interactions with...

  • Customer Service Representative

    il y a 2 semaines

    Casablanca Metropolitan Area, Maroc Arrow Components Temps plein 104 000  - 130 878  par an

    PositionCustomer Service RepresentativeJob DescriptionAbout US:Join our dynamicCustomer Serviceteam atArrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth,ARROW Moroccois strengthening its...

  • Customer Service Representative

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Inc Temps plein 104 000  - 130 878  par an

    What You Will Be Doing at Arrow?The Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and...

  • Customer Service Representative with Spanish

    il y a 5 jours

    Casablanca Metropolitan Area, Maroc Arrow Components Temps plein 104 000  - 130 878  par an

    PositionCustomer Service Representative with SpanishJob DescriptionAbout US:Join our dynamicCustomer Serviceteam atArrow Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for youAs part of our company´s growth,ARROW Moroccois...

  • Customer Service Representative

    il y a 1 semaine

    Casablanca Metropolitan Area, Maroc 1 Clean Air Temps plein 104 000  - 130 878  par an

    At 1 Clean Air, we are committed to providing exceptional air duct and dryer vent cleaning services while delivering an excellent customer experience.Our team values professionalism, reliability, and strong communication with our customers.Position Overview:We are looking for a bilingual Customer Service Representative to join our team. The ideal candidate...

  • Remote English Customer Service Representative

    il y a 4 jours

    Casablanca, Casablanca-Settat, Maroc Aptitude 360 Temps plein 104 000 $US - 130 878 $US par an

    Remote English Customer Service Representative(Independent Contractor | Full-Time)About UsAptitude 360 is a remote, customer-focused inbound call center specializing in voice support. We're hiring enthusiastic and experienced English-speaking agents to join our growing team.Position OverviewAs a Customer Service Representative, you'll provide friendly,...

  • Customer Service Representative

    il y a 2 semaines

    Casablanca Metropolitan Area, Maroc Arkas Maroc Temps plein 1 500  - 3 000  par an

    Arkas Maroc under the umbrella of Arkas Maritime Group has a vacancy for a job position as "Customer Service Representative"in Casablanca, MoroccoGeneral Qualifications:Degree in Logistics/international tradeLevel of experience : entry levelMicrosoft Office and SAP knowledgeExcellent knowledge of English and French languageOutstanding communication and...