Customer Service Representative

il y a 2 semaines

Casablanca Metropolitan Area, Maroc Arrow Components Temps plein 104 000  - 130 878  par an

Position
Customer Service Representative

Job Description
About US:
Join our dynamic
Customer Service
team at
Arrow
Our team is built on a foundation of collaboration, trust, friendliness, and positivity. If you speak English and enjoy working with others, this might be the perfect opportunity for you

As part of our company´s growth,
ARROW Morocco
is strengthening its teams and is looking for a
Customer Service Representative .
Our story
As
Arrow Global Components (AGC)
, a part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to our clients all over the world. Our business is based on a trusted, long-lasting network of relationships with industry leaders, both on the supplier and customer sides.

We have currently a team in Casablanca where the atmosphere is friendly, sociable and positive. If you speak English and you like to work with other people - this might be something for you

What You Will Be Doing at Arrow?
The
Customer Service Representative
is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and delivery of parts to nominated customers. Customer Service Associate also manages customer reserved inventory to meet all related goals and objectives for both Arrow and the Customer.

  • Order to Invoice process.
  • Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail).
  • Order Management.
  • Managing and responding to all requested customer backlog changes.
  • Close cooperation with other departments like Sales, Assets and Logistics.
  • Driving On-Time-Delivery performance in line with customer and company goals.
  • Generating customer satisfaction.
  • Close teamwork with Inside Sales and Product Management.
  • Managing customer reserved inventory.
  • Driving efficiency.

What Are We Looking For?

  • Advance level of English, plus one of the following languages in advance level, Spanish.
  • At least 1-2 years of Customer Service, Order Management or Sales experience.
  • Good knowledge of MS Office, Excel required.
  • Accountability.
  • Communication and coordination skills.
  • Customer-oriented attitude.
  • Team player.

What is in it For You?

  • Full Permanent contract,
  • Social advantage: CNSS, CIMR, Health insurance.
  • Very good working atmosphere in a team of passionate collaborators.
  • Work culture where you can make an impact.
  • Dynamic environment with a friendly work atmosphere.
  • Interesting career development opportunities in a quickly growing environment.
  • Working within an international organization, recognized worldwide in its sector.

Do you see yourself as our future colleague? If yes – send us your application.
PLEASE ATTACH YOUR RESUME IN ENGLISH
Location:
MA-Casablanca, Morocco (Boulevard Al Quods)

Time Type
Full time

Job Category
Sales

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