Customer Experience Manager

About Teads

Teads is the omnichannel outcomes platform for the open internet, driving full-funnel results for marketers across premium media. With a focus on meaningful business outcomes for branding and performance objectives, the combined company ensures value is driven with every media dollar by leveraging predictive AI technology to connect quality media, beautiful brand creative, and context-driven addressability and measurement. One of the most scaled advertising platforms on the open internet, Teads is directly partnered with more than 10,000 publishers and 20,000 advertisers globally. The company is headquartered in New York, with a global team of nearly 1,800 people in 30+ countries.

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About the opportunity 

Teads is looking for a detail-driven and client-centric Customer Experience Manager to join our dynamic Dubai team. In this role, you'll act as a critical link between our clients and internal teams, ensuring the seamless setup, execution, optimisation, and performance of advertising campaigns across both self-serve and managed service models. 

You'll be at the heart of our campaign operations, proactively guiding clients through the post-sale journey, enhancing campaign success, and driving incremental revenue opportunities while collaborating closely with cross-functional teams. 

What will you do?

• Act as the lead point of contact for all client communications post-sale, ensuring seamless onboarding and continuous support.
• Support clients during onboarding to our self-service buying platform (DSP) and ensure successful adoption and usage.
• Lead campaign activation preparation with clear, timely, and strategic communication to align internal teams and client expectations.
• Set up and launch campaigns via Teads' platforms (both legacy and DSP), ensuring accuracy and alignment with client goals.
• Monitor campaign delivery, pacing, and performance, making proactive optimisations to meet or exceed KPIs.
• Regularly analyse performance data to identify trends, uncover opportunities, and present actionable insights.
• Plan and execute incremental revenue initiatives each quarter by identifying upsell opportunities and collaborating closely with Sales.
• Manage post-campaign wrap-ups, including in-depth analysis, report preparation, and performance presentations for key clients.
• Proactively check campaign setups and internal workflow changes to ensure accuracy and quality across all touchpoints.
• Contribute to internal knowledge sharing and best practice development, supporting the growth and enablement of the broader team.
• Partner with Sales, Supply, and other internal teams to align client objectives and execution strategy.
• Share best practices, support team enablement, and contribute to the continuous improvement of campaign execution standards.

What will you bring to the team?

• A minimum of 3 years experience in digital advertising, preferably at a media agency, DSP, or AdTech company
• Deep understanding of the digital media landscape including programmatic advertising, DSPs, header bidding, and OpenRTB.
• Strong analytical skills and experience in campaign data analysis, optimisation, and reporting.
• Exceptional time management and the ability to juggle long-term projects with daily tasks in a fast-paced environment.
• Proactive, solutions-oriented mindset with a strong eye for detail and a drive for operational excellence.
• Experience communicating directly with clients, resolving challenges, and delivering value through strategic conversations.
• Comfortable working with ad tech platforms, third-party vendors, and CRM systems (e.g., Salesforce).
• Collaborative team player who actively contributes to a positive team culture and cross-functional success.
• Fluency in both English and French.

You connect with our values:

• Relentless Customer Focus: You put customers at the heart of everything, building strong relationships, understanding customers needs, and making decisions that keep their perspective front and center.
• Act Today, Not Tomorrow: You make smart decisions quickly, prioritize action over perfection, and keep things moving forward, even when things aren't 100% clear.
• Obsess About Outcomes: You're outcome-driven, take ownership of your results, and work through challenges to deliver what really matters.
• Evolve Through Change: You're adaptable, curious, and see change as a chance to learn and improve. You evolve your skills to keep up and push ahead.
• Human-driven, Powered by AI: While we use AI to drive performance, it's our people who make the real difference. You bring empathy, collaboration, and a love of learning to everything you do.

At Teads, we don't just offer jobs; we offer careers that inspire growth and innovation. As a Teadster, you'll play a critical role in shaping our future success in the region.

Here's why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering all the support, tools, and development opportunities you need to excel in your role.

Please submit your CV in English.

Life at Teads

At Teads, we don't just offer new roles - we blend creativity, technology, and data to shape the future of media. You'll work with smart humans, meaningful brands, and cool tools, all while helping redefine how advertising works in a world that demands more transparency, better insights, and smarter strategies.

As a Teadster, you'll play a critical role in shaping our future success in the region. Here's why Teads stands out:

• We've merged two open internet category leaders—Outbrain and Teads—to create the 'new' Teads, a unified omnichannel platform that drives results from branding to performance across all screens, including CTV, mobile, and web.
• As part of our team, you'll thrive in a collaborative and forward-thinking environment that fosters innovation, creative problem-solving, and continuous learning.
• Teads is committed to your success, offering the support, tools, and development opportunities you need to excel in your role.

Our company culture is welcoming, dynamic, diverse, global, and built on top performance.

Teads is an equal employment opportunity employer and committed to diversity and inclusion at all stages of recruitment and employment.

Our team is made up of individuals who are approachable, resourceful, passionate, and proactive. We foster a sense of belonging through our Employee Resource Groups – employee-led groups in which we debate topics and drive change: environmental, women empowerment, charitable initiatives to diversity, equity, and inclusion, you'll be able to share your passions with likeminded people.