Field IT Support Engineer

il y a 2 semaines

El Jadida Metropolitan Area, Maroc Sky Systems, Inc. (SkySys) Temps plein

Job Title:
Field IT Support Engineer

Location:
El Jadida City Morocco

Work Model:
Onsite Dispatch Support

You will be required to carry your own laptop when visiting on-site so you can connect with the team remotely for any instructions/guidelines. Are you comfortable with this requirement

  • Notice Period:
    Minimum 24-hour notice for each dispatch

Job Overview

Field IT Support Engineers
to provide
on-site technical support
and
smart hands assistance
for IT infrastructure, desktop, and data center operations at client sites in El Jadida City Morocco.

Key Responsibilities

  • Provide on-site troubleshooting and resolution for hardware, software, and operating system issues.
  • Install, repair, and maintain desktops, laptops, printers, and peripherals.
  • Perform smart hands and feet support in data center environments under instruction.
  • Support basic network activities including LAN/WAN connectivity, DNS, DHCP, VPN, and RDP troubleshooting.
  • Conduct preventive maintenance and root cause analysis for recurring issues.
  • Handle PC break/fix, basic administration of Windows, and optionally Mac/Linux OS.
  • Provide peripheral and networking hardware assistance (routers, switches, racks, etc.).
  • Maintain accurate documentation and update ticketing systems (ServiceNow, Remedy, etc.).
  • Ensure compliance with customer security and hardware warranty policies.

Technical Requirements

  • 2–3 years of strong experience in IT infrastructure field support.
  • Hands-on experience in troubleshooting and fixing desktops, laptops, and printers.
  • Familiarity with network concepts (LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP).
  • Ability to lift and move computer equipment up to 50 lbs.
  • Knowledge of problem management and repeat call analysis.
  • Experience using ticketing tools (e.g., ServiceNow, Remedy).
  • Preferred Certifications:
  • CompTIA A+
  • Associate Degree in Electronics or related field
  • OEM certifications (Dell, Lenovo, Toshiba, HP, etc.)

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