Head of Operations
il y a 2 jours
About ReserNova
ReserNova is an AI-powered, multilingual B2B2C platform built to digitize and optimize Morocco's service commerce, starting with the high-demand wellness & esthetics sector (spas, salons, barbershops).
We solve the #1 operational pain for Moroccan SMEs: a chaotic, manual booking system (WhatsApp, phone, paper) that leads to costly double-bookings, high no-show rates, and significant lost revenue.
Our solution provides a B2B SaaS dashboard that acts as their operational hub (managing calendars, staff, and payments) and a B2C app for users to book instantly by tap or by our unique AI voice assistant (in Moroccan Darija).
We are backed by the UM6P Explorer x MIT Sandbox program and have 14+ pilot providers in Marrakech and Casablanca ready for our MVP launch . Our tech team (CEO & CTO) are both 1337 alumni.
The Role: What You'll Do
You are the non-technical co-founder. You will be the commercial engine for our technical core. Your mission is to own the "supply-side" of our marketplace and execute our go-to-market plan.
Own the GTM Playbook: Lead the "Operations & Field Work" to launch our MVP.
Onboard Pilot Providers: Personally manage the relationship with business owners in Marrakech.
Train & Support: Be the on-the-ground expert, training non-tech-savvy staff on our B2B dashboard and AI BookingBot.
Be the Voice of the Market: Gather provider feedback on their real operational pains (scheduling, staff payments, etc.) and bring it directly to the tech team to guide the product roadmap.
Scale Supply: Build and execute the sales strategy to grow our provider base from 14 to 100+.
Who You Are
An entrepreneurial "doer" with 2-5+ years of experience in operations, B2B sales, or partnerships, ideally in SaaS, hospitality, or tourism.
Based in Morocco (Marrakech) and willing to be in the field meeting business owners every day.
Fluent in Moroccan Darija. English is a major plus.
A natural communicator and relationship-builder. You can train a non-tech-savvy salon owner and (in the future) present to an investor.
Data-driven: You're excited to track metrics like Provider Activation, No-Show Rate, and Churn.
You are looking to join a high-growth, mission-driven startup as a key part of the founding team.
Why Join Us?
Co-Founder Status: This is not a "job." This is a chance to be a key pillar of the founding team with significant equity.
Solve a Real Problem: You will be the hero for hundreds of small Moroccan businesses, solving their most painful operational problems.
Proven Concept: We are backed by top-tier programs (UM6P Explorer x MIT Sandbox) and have validated market demand (14+ pilots).
The Team: You'll join two dedicated technical co-founders (from 1337) who can build and iterate fast. We need you to be our connection to the market.
Compensation:
- Equity: based on profile
Job Type: Full-time
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