Team Manager – Remote Position

il y a 2 semaines

Casablanca, Casablanca-Settat, Maroc EdPulse Temps plein 60 000 $US - 80 000 $US par an

Work from the comfort of your home

EdPulse is a dynamic and innovative company operating in the field of education. Our mission is to push the boundaries of education by offering quality solutions to students around the world.

Job Description:

We are looking for a Team Manager who will be responsible for supervising a team of administrative agents and ensuring that the objectives set by management are achieved.

Benefits:

  • Very competitive salary
  • Permanent contract with a schedule from 9 a.m. to 6 p.m. (EST), 40 hours per week
  • 100% remote work, offering exceptional flexibility
  • Integration into a warm, young, and dynamic team that encourages collaboration and professional growth (opportunities for advancement and internal promotions)
  • Training provided

Main Responsibilities:

  • Support and coach the team as well as new employees to build their confidence and develop their efficiency and autonomy (assist, monitor calls, debrief, etc.)
  • Set up planning and organization of the team's operations
  • Develop appropriate strategies for each of the managed activities
  • Produce various performance and statistical reports
  • Monitor the team's quantitative and qualitative performance and objectives
  • Ensure continuous evaluation of team performance while identifying training needs and tracking career development
  • Lead daily team meetings and quality workshops
  • Ensure excellent service quality is delivered
  • Monitor team members' attendance and discipline
  • Participate in recruitment

Required Skills:

  • Excellent written and spoken English
  • Higher education degree (Bachelor's +3/+5 level)
  • Required experience in a similar position
  • Excellent communication, teaching, and leadership skills
  • Proficient in Excel

We are proud to be a company that values diversity and equal opportunity. We encourage all applications, regardless of background, origin, gender, or identity.

Job Type: Full-time

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