Order Management Specialists
il y a 2 semaines
On behalf of a client operating in the technology solutions sector, we are looking for 6 Order Management Specialists for a one-year assignment "with potential extension based on performance and workload"
As an Order Management Specialist, you will be responsible for the end-to-end order management and processing of products, services and solutions received via sales staff and direct customers to ensure a level of quality and productivity in processing, while leading team goals through work coordination.
Key Responsibilities :
- Manage orders while ensuring a high level of quality and productivity in processing
- Lead the team's objectives through coordination of work
- Adhere to agreed SLAs and KPIs
- Collaborate with Sales and other departments to resolve issues and remove holds
Required Qualifications & Experience :
- Education: Bachelor's degree in business, Supply Chain, or related field (or equivalent experience).
- Experience: 12 months of professional experience
- Languages: Strong English & French
Skills & Competencies :
- Detail Orientation & Accuracy: High "first‑time‑right" data entry .
- Analytical & Problem‑Solving: Able to diagnose order blocks, and corrective actions quickly.
- Customer Focus & Communication: Clear, timely communication with internal/external stakeholders.
- Collaboration: Works well with Sales & other internal departments .
- Time Management: Can manage high‑volume order queues and competing deadlines.
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