Customer Services and Sales Officer 1

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

The British Council is seeking a dynamic and dedicated Customer Service and Sales Officer to join our team in Casablanca, Morocco.

We are looking for a Customer Service and Sales Officer to provide a seamless customer experience for our English language and Examination services. This role involves handling enquiries, meeting targets, and achieving Key Performance Indicators (KPIs). Responsibilities include delivering consistent customer service, handling enquiries, providing accurate information, and maintaining customer databases. The officer will support high-quality training and testing, ensuring compliance with standards and policies. Achieving monthly sales targets, building rapport with customers, guiding them through the sales journey, and maximizing conversion rates are key aspects of the role. The officer will follow up with customers, handle objections, and gather information for marketing purposes. Support to the Teaching Centre involves registering students, collecting satisfaction surveys, and reporting money collected, while accurately recording all corporate clients and students. Support to Exams includes managing contact, registration, and post-test activities, handling social media enquiries, contributing to customer service indicators, and managing data-entry with accuracy. 

Requirements for the role include a University Degree or equivalent experience, B2 level of English and French, and experience in customer service and sales. Strong communication, problem-solving, IT, and numerical skills are essential. Desirable qualifications include a Customer Service Professional Qualification, sales training, and CRM software experience. 

Further Information 

Role:  Customer Service and Sales Officer(44640)

Number of positions: 1

Pay Band: 4 H

Location:  Casablanca, Morocco

Contract type: 1 year Fixed term local contract as per local labour law. 

Closing date: 25th January :59 Gulf Standard Time)

Monthly basic salary : 9,153 MAD

Other:  This role is open to candidates who have the legal right to work and are located/based in Morocco.   

Please note that all applications should be submitted only in English.
It is advisable to apply in advance to avoid any technical issues at the last moment
The Customer Service and Sales team operates six days a week with Saturdays and weekday evenings usually times of peak demand. Working schedules are subject to variations to account for activity patterns and will involve unsocial working hours (including late finishes and Saturday shifts)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment.  We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability.  All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.