Guest Experience Representative

il y a 3 heures

Rabat, Rabat-Salé-Kénitra, Maroc The Flex Temps plein 30 000  - 60 000  par an

About The Flex
At
The Flex
, we're on a mission to transform the global rental experience.

Renting a home should be as easy as buying something on Amazon —
simple, fast, and borderless
.

Our proprietary
Property Management System (PMS)
powers this vision, creating seamless guest experiences and hassle-free operations for landlords.

We're building a dynamic team of
A-Players
— ambitious, proactive individuals who thrive in fast-moving, high-growth environments.

Position: Guest Experience Representative
As a
Guest Experience Representative
at The Flex, you'll be the
face of our brand
for both guests and landlords.

You'll ensure every interaction — from booking to checkout — is smooth, personal, and professional.

You'll handle inquiries, support reservations, and use our in-house PMS tools to deliver efficient, five-star service.

This role is ideal for someone who is
empathetic, detail-oriented, and passionate about hospitality and tech.
Key Responsibilities

  • Guest Support: Respond promptly to guest and landlord inquiries via email, chat, and phone.
  • Booking Assistance: Manage reservations, check-ins, and check-outs using our PMS.
  • Issue Resolution: Investigate and resolve guest issues quickly while ensuring a positive experience.
  • Knowledge Management: Record guest feedback and solutions to help improve processes.
  • Collaboration: Work closely with operations and tech teams to flag recurring issues and suggest improvements.
  • Upselling & Retention: Identify opportunities to enhance guest stays and strengthen relationships with returning guests and landlords.

What We're Looking For

  • Excellent written and verbal communication skills.
  • Previous customer service experience — ideally in hospitality, real estate, or tech.
  • Ability to multitask and stay calm under pressure.
  • Tech-savvy, with experience using PMS, CRM, or chat systems.
  • Problem-solving mindset, with empathy and patience.
  • Fluent in English; additional languages are a strong plus.

Why Join The Flex

  • Be part of a company redefining the global rental experience.
  • Work with a supportive, ambitious, and international team.
  • Clear path for career growth as we scale globally.
  • Competitive compensation package.
  • Remote-first, flexible work environment.

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