Marketing Operations Manager

About Us

Join us at Orange Business

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About The Role

As a Marketing Operations Manager, you will play a key role in optimizing and executing marketing processes that drive lead generation and campaign success. You will focus on improving lead management processes and enhancing data quality to maximize ROI. Collaborating with central and regional marketing teams, you will implement efficient workflows, monitor performance, continuously refine strategies for growth, collect feedback on lead management and to ensure production guidelines for campaigns are respected.

This role requires a strategic thinker with a strong analytical mindset and hands-on expertise in marketing automation tools (such as Marketo) and CRM platforms.

Key Responsibilities

Lead Process Optimization
Develop and implement streamlined lead management processes in collaboration with internal stakeholders.
Design and manage lead assignment rules, scoring models, and qualification mechanisms (MQL, SQL, BANT criteria).
Oversee end-to-end lead journey optimization, ensuring a smooth transition from marketing to sales.
Implement and improve automation workflows to streamline marketing processes.
Work closely with campaign teams to ensure production guidelines are followed and marketing automation tools are utilized properly.
Performance Monitoring & Reporting
Define, track, and analyze key performance indicators (KPIs) to measure lead process effectiveness.
Develop custom dashboards and reports to provide real-time insights into marketing and sales funnel performance.
Maintain lead routing and work with tools team to ensure proper lead handover between tools
Data Quality & CRM Management
Lead data quality improvement initiatives, ensuring a clean and reliable database for marketing and sales activities.
Implement data governance strategies to improve segmentation, personalization, and campaign effectiveness.
Drive consistency in lead status tracking (e.g., Suspect, Nurture, MQL, SQL) to enhance conversion rates.
User Support, Training & Best Practices
Provide ongoing support and training for marketing and sales teams on lead management processes and tools.
Develop user guides, training materials, and best practice documentation to enhance operational efficiency.
Identify and onboard pilot users for testing and refining new marketing automation processes.
Manage the import and integration of external qualified leads into Marketo, ensuring seamless processing.

About You

What You Bring to the Team

Proven experience (3+ years) as Marketing Automation Manager or similar.
Strong expertise in marketing automation platforms (Marketo) and CRM systems (Salesforce).
Data-driven mindset, with experience in reporting, analytics, and performance tracking.
Ability to optimize lead nurturing strategies and improve sales funnel efficiency.
Excellent project management skills, with the ability to collaborate across teams and deliver measurable results.
Strong problem-solving, with the ability to translate data insights into actionable strategies.

What We Offer

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
Reward Programs: Employee Referral Program, Change Maker Awards.

Only Your Skills Matter

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