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Tender & Sales Support Specialist

il y a 2 semaines

Mechouar Casablanca, Casablanca-Settat, Maroc Fresenius Medical Care Temps plein

Mission principale
Assurer la gestion complète des appels d'offres publics et contribuer activement au bon fonctionnement du service Administration des Ventes (Sales Administration), en garantissant l'efficacité des processus commerciaux et la conformité aux exigences réglementaires et internes.

Objectifs clés

  • Piloter le processus des appels d'offres (AO) dans le respect des délais, des normes réglementaires et des procédures internes.
  • Améliorer l'efficacité opérationnelle des activités administratives commerciales.
  • Contribuer à l'exécution optimale des contrats clients et à l'amélioration continue des processus transverses.
  • Gestion du cycle commande à encaissement (O2C) avec les parties prenantes internes et externes.

Responsabilités principales

  • Gestion des Appels d'Offres
  • Analyse approfondie des cahiers des charges et identification des exigences clés.
  • Préparation complète des dossiers de soumission en coordination avec les équipes concernées (ventes, juridique, logistique, finance…).
  • Réponses aux demandes de clarification émises par les autorités contractantes.
  • Suivi administratif rigoureux des marchés remportés (notifications, bons de commande, avenants…).
  • Mise à jour et diffusion régulière des tableaux de bord AO (pipeline, statut des dossiers, indicateurs de performance).
  • Support à l'Administration des Ventes
  • Mise à jour et suivi des tableaux de bord commerciaux : contrats, clients, KPI.
  • Préparation et suivi des offres commerciales, en lien avec l'équipe commerciale.
  • Suivi des signatures contractuelles clients (relances, archivage).
  • Suivi administratif des contrats de leasing.
  • Participation à l'onboarding administratif des nouveaux clients (collecte de documentation, enregistrement, archivage).
  • Contribution ponctuelle aux activités du service lors de périodes de forte charge.

Profil recherché
Formation :

  • Bac+3/5 en gestion, commerce, droit ou économie.

Expérience :

  • 3 à 5 ans d'expérience dans un environnement structuré, dans la gestion des appels d'offres et le support administratif commercial.

Compétences clés :

  • Excellente rigueur organisationnelle et souci du détail.
  • Autonomie et capacité à coordonner plusieurs intervenants.
  • Aisance dans l'analyse de documents administratifs et contractuels.
  • Maîtrise des outils bureautiques (Excel, Word, Outlook).
  • Bonnes compétences en communication écrite et orale.
  • Sens du service client et esprit d'équipe.