Sales and Customer Service Agent

il y a 3 jours

Casablanca, Casablanca-Settat, Maroc MSC Mediterranean Shipping Company Temps plein 30 000  - 60 000  par an

QUALIFICATIONS AND JOB DESCRIPTION

Sales

Responsibilities

  • Identify & pursue new business opportunities through networking, industry events, and market research
  • Build and maintain strong relationships with existing clients to ensure customer satisfaction & retention
  • Develop & implement effective sales strategies to meet or exceed sales goals
  • Conduct market analysis to assess competition, trends, and client needs
  • Prepare quotes & pricing proposals
  • Handling of walk-in requests & spot quote enquiries.
  • Negotiate contract terms that conjugate between profitability & customer satisfaction
  • Work closely with customer service to ensure timely & effective service delivery
  • Maintain accurate records of sales activities, customer interactions and forecasts using CRM software
  • Address customer concerns promptly & effectively
  • Stay informed about industry trends, regulatory changes, and competitive landscape

Qualifications

  • Bachelor's degree in business, Logistics, supply chain management or related fields.
  • Excellent communication skills, verbal & written to effectively engage with clients and trade managers & liners
  • Excellent proficiency in French & English languages both verbal & written.
  • Strong negotiation & persuasion skills to close deals effectively
  • Ability to manage multiple accounts and tasks simultaneously while maintaining attention to details
  • Ability to analyze & address client needs & challenges creatively
  • Agility & collaborative mindset to collaborate within sales team as well as across to other departments
  • No restriction for international or domestic travel to fairs, customer's visits and MSC meetings.

Customer Service

Responsibilities

  • Act as primary point of contact for customers inquiries beyond the booking stage, providing accurate, up to date information, in a timely manner.
  • Processing bookings on local level and transmission of booking confirmations to customers.
  • Generate analyze & issue daily bookings reports to various internal stakeholders.
  • Ensure bookings comply with local & international regulations.
  • Build and maintain strong relationships with existing clients to ensure customer satisfaction & retention.
  • Develop & implement effective Customer Service strategies.
  • Work closely with Sales Team & Documentation team to ensure timely & effective service delivery.
  • Maintain accurate records of Customer service activities, customer interactions and forecasts using CRM software.
  • Coordinate with MSC agents worldwide on booking process & data exchange.
  • Address customer concerns promptly & effectively.
  • Vessel verification & Invoicing for export.
  • Handling of Invoice disputes.
  • Issuance of freight manifest correctors & invoices where relevant.

Qualifications

  • Bachelor's degree in business, Logistics, supply chain management or related fields.
  • Excellent communication skills, verbal & written to effectively engage with clients & internal departments.
  • Excellent proficiency in French & English languages both verbal & written.
  • Problem solving skills.
  • Ability to manage multiple accounts and tasks simultaneously while maintaining attention to details.
  • Ability to analyze & address client needs & challenges creatively & effectively.
  • Agility & collaborative mindset to collaborate within the Sales Customer Service team as well as across to other departments.

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