Service Manager
il y a 1 semaine
Responsibilities:
Service spare parts forecasting and management DOS.
Lead the after-sales service team to ensure high customer satisfaction;
Develop and optimize service processes, policies, and standard operating procedures (SOPs);
Manage customer complaints and technical support issues, providing effective solutions;
Collaborate closely with sales, technical, and warehouse teams to improve overall service quality;
Monitor key performance indicators (KPIs) and regularly provide reports and improvement
suggestions;
Train and motivate team members to enhance professional skills;
Oversee daily operations of the service center, including equipment, inventory, and cost control.
Requirements:
Minimum of 3 years' relevant experience, preferably in the mobile phone or electronics industry;
Familiar with after-sales processes and customer relationship management systems (CRM);
Excellent communication and team management skills;
Strong problem-solving ability and customer-oriented mindset;
Fluent in French or Arabic; English communication skills are a plus;
Education: Bachelor's degree or above in any discipline (preferred: electronics, management
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