Service Manager

il y a 1 semaine

Casablanca, Casablanca-Settat, Maroc HONOR Temps plein 45 000  - 55 000  par an

Responsibilities:

  • Service spare parts forecasting and management DOS.

  • Lead the after-sales service team to ensure high customer satisfaction;

  • Develop and optimize service processes, policies, and standard operating procedures (SOPs);

  • Manage customer complaints and technical support issues, providing effective solutions;

  • Collaborate closely with sales, technical, and warehouse teams to improve overall service quality;

  • Monitor key performance indicators (KPIs) and regularly provide reports and improvement

suggestions;

  • Train and motivate team members to enhance professional skills;

  • Oversee daily operations of the service center, including equipment, inventory, and cost control.

Requirements:

  • Minimum of 3 years' relevant experience, preferably in the mobile phone or electronics industry;

  • Familiar with after-sales processes and customer relationship management systems (CRM);

  • Excellent communication and team management skills;

  • Strong problem-solving ability and customer-oriented mindset;

  • Fluent in French or Arabic; English communication skills are a plus;

  • Education: Bachelor's degree or above in any discipline (preferred: electronics, management

  • Ressource Service Manager

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc CPLNetwork Temps plein 45 000  - 55 000  par an

    Nous recrutons 𝐮𝐧 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐫 pour le compte de l'un de nos clients 𝐋𝐢𝐞𝐮 : 𝐂𝐚𝐬𝐚𝐛𝐥𝐚𝐧𝐜𝐚 𝐃𝐞́𝐦𝐚𝐫𝐫𝐚𝐠𝐞 𝐬𝐨𝐮𝐡𝐚𝐢𝐭𝐞́ : 𝐀𝐒𝐀𝐏 𝐌𝐢𝐬𝐬𝐢𝐨𝐧 f𝐫𝐞𝐞𝐥𝐚𝐧𝐜𝐞 –...

  • Service Delivery Manager

    il y a 7 heures

    Casablanca, Casablanca-Settat, Maroc Néosoft Temps plein 40 000  - 60 000  par an

    locationsCASABLANCAtime typeTemps pleinposted onOffre publiée aujourd'huijob requisition idJR102465Groupe indépendant de conseil en transformation digitale de près de 1800 collaborateurs, Néosoft s'est construit, depuis 2005, sur un modèle qui place l'excellence, le dépassement de soi et la RSE au cœur de sa stratégie.En nous rejoignant, vous...

  • Customer Service Manager

    il y a 2 jours

    Casablanca, Casablanca-Settat, Maroc Ayvens Temps plein 30 000  - 45 000  par an

    At Ayvens, progress starts with you.Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.Responsible for managing and planning vehicle orders, preparing on-board documents, reassigning traffic offences and managing returns.Check the conformity of vehicule order (protocol discount,...

  • Customer Sales and Service Manager- Morocco

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Emirates Temps plein 104 000  - 130 878  par an

    Job PurposeManage the day to day operations of the retail office team and ensure that all customers are provided with excellent customer service. Ensure the retail office team are aware of and work to consistently meet and exceed reservations sales targets.Coach, manage, develop and motivate direct reporting Customer Sales and Service Officers and Customer...

  • Client Service Manager

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc AXONE SYS Temps plein 900 000  - 1 200 000  par an

    Localisation : Rabat ou Casablanca – Mode hybride Langue : bon niveau en Anglais Expérience : 7 ans et plus Missions : Assurer la gestion opérationnelle de la relation client Garantir la satisfaction client et suivre les engagements de service (SLA) Gérer les escalades et les demandes complexes Suivre les...

  • Service Delivery Manager

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Smile Temps plein 4 500  - 6 000  par an

    SMILE est le leader du "sourire" au travail, mais aussi de l'intégration de solutions Open-Source. Enthousiastes, agiles et performants, notre vocation est de libérer le potentiel d'innovation des entreprises, à travers l'Open-Source Nos Smiliens experts accompagnent les entreprises dans des domaines aussi variés que le Digital, les Business Apps,...

  • Customer Service Representative

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Inc Temps plein 104 000  - 130 878  par an

    What You Will Be Doing at Arrow?The Customer Service Representative is responsible for supporting the Sales team to enhance the customer relationship through proactive ownership of the entire customer backlog starting with a clean order load. From order load, the Customer Service Associate takes care of backlog management actions through, to invoice and...

  • Service Engineer

    il y a 6 heures

    Casablanca, Casablanca-Settat, Maroc Sulzer Temps plein 40 000  - 60 000  par an

    Service Engineer & Field Auditor – Permanent Contract – Full Time – CasablancaSulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.The Service Engineer & Field Auditor is responsible for delivering...

  • Service Delivery Manager SAP

    il y a 1 semaine

    Casablanca, Casablanca-Settat, Maroc Atos Temps plein 80 000  - 120 000  par an

    𝐌𝐢𝐬𝐬𝐢𝐨𝐧𝐬 𝐩𝐫𝐢𝐧𝐜𝐢𝐩𝐚𝐥𝐞𝐬 :Piloter la qualité de service et garantir le respect des engagements contractuelsÊtre l'interlocuteur de référence côté client, avec une posture de confiance et de maîtriseSuperviser les équipes projet (techniques et fonctionnelles), assurer la coordination globaleAnalyser...

  • Customer Service Associate

    il y a 2 semaines

    Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein 2 500  - 3 000  par an

    PositionJob DescriptionAbout US:Customer Service Arrow ARROW MoroccoCustomer Service Associate.What You Will Be Doing at Arrow?Customer Service Associate Order to Invoice process. Communication with Customers, Suppliers and delivering after-sales service for Business Customers (telephone, mail). Order Management. Managing and responding to all requested...