Customer Service Representative

il y a 2 semaines

Casablanca Metropolitan Area, Maroc AFRICAWORK Temps plein 20 000  - 30 000  par an

We are hiring for our client Tele Support for Food Service, Restaurant & Quick Service Restaurant a
Customer Service Representative
(Remote).

Contract type:
Full time / Part time

Duration:
1 year

Schedule:
night shift only

Responsibilities:

  • Promptly and professionally answer incoming calls to take customer pizza orders.
  • Accurately input order details, including special requests, and engage in upselling.
  • Provide information on menu items, promotions, payment options, and delivery times.
  • Handle customer inquiries and complaints efficiently and courteously.
  • Ensure interactions meet company standards for quality and accuracy.
  • Maintain consistency and precision in order entry.
  • Stay updated on menu changes, pricing, and promotional offers.

Profile required:

  • Minimum 6 months of experience in customer service or call center environment.
  • Bilingual proficiency in
    English and French
    (spoken and written).
  • Computer literacy with troubleshooting knowledge.
  • Strong verbal communication and active listening skills.
  • Excellent attention to detail and ability to work in a fast-paced environment.
  • Professionalism under pressure, even with difficult customers.
  • Flexibility to work various shifts, including weekends and public holidays.
  • Minimum education: High School diploma.
  • Preference for candidates without ongoing university or additional employment.

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