EMEA Operations Service Delivery Manager
il y a 1 jour
Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group, is seeking a EMEA Operations Service Delivery Manager to lead its operations team in ensuring high-quality services to customers and business teams.
Responsibilities:- Manage team resources and interfaces with other teams to meet operational services levels and KPIs.
- Develop and implement service and team strategy plans and goals in collaboration with other teams/customers.
- Talent development, coaching & training of team members to find creative solutions to challenges.
- Review business performance metrics, provide governance and resolution support.
- Implement and drive documentation and reporting of key metrics and results.
- Proven experience in a leadership or supervisory role.
- Strong interpersonal and communication skills.
- Ability to motivate and engage team members.
- Excellent problem-solving and decision-making abilities.
- Full Permanent contract.
- Social advantages: CNSS, CIMR, Health insurance.
- Very good working atmosphere in a team of passionate collaborators.
- Work culture where you can make an impact.
- Working within an international organization, recognized worldwide in its sector.
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