EMEA Operations Service Delivery Manager

il y a 1 jour


Casablanca, Casablanca-Settat, Maroc Arrow Electronics Temps plein
EMEA Operations Service Delivery Manager

Arrow Enterprise Computing Solutions, a division of the Arrow Electronics Group, is seeking a EMEA Operations Service Delivery Manager to lead its operations team in ensuring high-quality services to customers and business teams.

Responsibilities:
  • Manage team resources and interfaces with other teams to meet operational services levels and KPIs.
  • Develop and implement service and team strategy plans and goals in collaboration with other teams/customers.
  • Talent development, coaching & training of team members to find creative solutions to challenges.
  • Review business performance metrics, provide governance and resolution support.
  • Implement and drive documentation and reporting of key metrics and results.
Requirements:
  • Proven experience in a leadership or supervisory role.
  • Strong interpersonal and communication skills.
  • Ability to motivate and engage team members.
  • Excellent problem-solving and decision-making abilities.
Benefits:
  • Full Permanent contract.
  • Social advantages: CNSS, CIMR, Health insurance.
  • Very good working atmosphere in a team of passionate collaborators.
  • Work culture where you can make an impact.
  • Working within an international organization, recognized worldwide in its sector.


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