EMEA Operations Service Delivery Manager
il y a 4 semaines
EMEA Operations Service Delivery Manager is sought by Arrow Enterprise Computing Solutions to lead a team, develop strategy, and drive operational excellence in the EMEA region. The ideal candidate has proven leadership experience, strong interpersonal and communication skills, and excellent problem-solving abilities. Key responsibilities include managing resources, developing and implementing service and team strategy plans, and driving documentation and reporting of key metrics and results. The successful candidate will also have the opportunity to work in a dynamic and international organization, recognized worldwide in its sector, with a focus on delivering high-quality services to customers and business teams. In this role, you will have the opportunity to make an impact, develop your skills, and work with a passionate team of collaborators. The company offers a full permanent contract, social advantages, and a very good working atmosphere. The role is based in Morocco, and the working hours are full-time. The ideal candidate will have experience in a leadership or supervisory role, strong interpersonal and communication skills, ability to motivate and engage team members, and excellent problem-solving and decision-making abilities. If you are a motivated and experienced leader looking for a new challenge, this role may be the right fit for you. **Key Responsibilities:**
• Manage resources and interfaces with other teams to ensure operational services to customers and business teams meet internal & external customer services levels and operational KPIs.
• Develop and implement service and team strategy plans and goals in collaboration with other teams/customers.
• Talent development, coaching & training of team members.
• Review business performance metrics, provide governance and resolution support.
• Implement and drive documentation and reporting of key metrics and results.
• Collaborate with team members to find creative solutions to challenges.
**Requirements:**
• Proven experience in a leadership or supervisory role.
• Strong interpersonal and communication skills.
• Ability to motivate and engage team members.
• Excellent problem-solving and decision-making abilities.
• Strong analytical and problem-solving skills.
• Ability to work in a team environment.
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