
Regional Operations Manager
il y a 2 semaines
Location: Marrakesh, Morocco – initially onsite moving to hybrid.
- Individual contributor role initially which will then develop into a Team Manager
- Projects – visits 1-2 times a week to a factory site of their customers
- Managing the P&L for different customers
- Handles back office tech side too
- Based in Morroco, Marrakesh office – initially onsite and then hybrid likely with just a couple of days in the office
Essentials:
- Need someone who has business unit management experience, understands the finance, technology, how to carry out the operations and can also supervise.
- They are responsible for operational management, so they will need understand the schedule of factories, when products are arriving at those factories, which chemists are testing them, understanding how to follow compliance such as ISO etc
- Must have English, French (ideal),
- Must have experience within Textile industry, or manufacturing textile industry
- Maybe worked with Adidas, Hermes, Zara
- All rounder, operations management and can develop his teams expertise – good with finance, P&L, back office, management, worked with brands, multicultural aspect
- Must be multicultural and understand the cultures of different countries in order to be able to support your teams in these countries, and customers etc
Our client is a global alliance of quality management specialists focused on key product categories, supporting businesses worldwide in achieving their compliance and risk mitigation goals. Across industries such as apparel, toys, electronics, household products, and health, the alliance delivers inspection, auditing, certification, testing, technical support, and training services. Their mission is to raise global standards by championing innovation and putting end users at the heart of quality and safety standards.
Role & Responsibilities
As the Regional Operations Director, you will report into senior leadership and hold full responsibility for operational delivery, team capability, cost optimisation, and customer satisfaction for the Morocco region. Your remit will span both strategic planning and hands-on execution with onsite client visits 1-2 times per week
Your responsibilities will include:
Operational & Financial Performance
Full P&L ownership, ensuring contribution targets are met or exceeded
Drive profitability through cost control, structural changes, and automation
Streamline production and support cost-saving initiatives in underperforming areas
Strengthen and stabilise middle management structures to ensure sustainable growth
Efficiency & Team Performance
Maximise team utilisation and efficiency across inspections and audits
Improve planning and scheduling through proactive training and automation
Embed centralised contract management and field team due diligence
Lead field force transformation from QC to QA to QE standards
Build and implement learning and qualification journeys for inspectors and auditors
Empower middle management to participate in customer meetings and reviews
Customer Satisfaction & Delivery Quality
Reduce claims and complaints – maintain claims ratio below 0.2%
Lead kick-off meetings, training, and SOP validation for new client onboarding
Drive continuous improvement in field team deliverables and back-office coordination
Technical Expertise & Innovation
Build an expert audit team aligned with sales and lab strategy
Develop technical expertise in key categories, supporting new service innovation
Launch solutions that address customer challenges in sourcing, compliance, and speed-to-market
Partner with technical leads to deliver customer-centric enhancements
This is a rare opportunity to lead a global quality assurance operation in a pivotal region and play a key role in scaling capability, improving performance, and shaping customer impact.
If you are an operational leader with a passion for quality and innovation – and you're ready to drive real transformation in a global context – we'd love to hear from you.
Qualifications
Key Requirements
We are looking for a high-calibre, internationally minded operations leader with deep expertise in quality inspection and team performance management.
Essential qualifications and experience:
Experience within Textile industry, or manufacturing textile industry
Proven experience in a senior quality inspection or operational leadership role within a multinational setting
Strong understanding of P&L ownership and cost control, with demonstrable success improving profitability and margin
In-depth knowledge of inspection and audit operations – including scheduling, due diligence, utilisation ratios, and customer delivery
Track record of team development – including field teams, middle management, and operational upskilling programmes
Deep domain knowledge in softlines or related industries (e.g. apparel, textiles, footwear)
Must be multicultural and understand the cultures of different countries
Excellent stakeholder engagement skills, with experience in customer satisfaction, onboarding, and claims resolution
Ability to lead operational transformation, including automation, process optimisation, and systems implementation
Bachelor's degree in a relevant field (advanced degree preferred)
Fluent English is required; French fluency highly preferred
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