Operations Manager

il y a 1 semaine


Marrakech, Marrakesh-Safi, Maroc NPAworldwide Temps plein 60 000 $US - 72 000 $US par an

Job Description
Regional Operations Manager

Location: Marrakesh, Morocco initially onsite moving to hybrid.

Salary: US $60-70K plus 10-20% bonus and excellent benefits package.

Our client is a global alliance of quality management specialists focused on key product categories, supporting businesses worldwide in achieving their compliance and risk mitigation goals. Across industries such as apparel, toys, electronics, household products, and health, the alliance delivers inspection, auditing, certification, testing, technical support, and training services. Their mission is to raise global standards by championing innovation and putting end users at the heart of quality and safety standards.

We are now seeking an experienced Regional Operations Manager to lead their Morocco operations and drive delivery excellence, profitability, and capability development across field and back-office teams.

Role & Responsibilities

As the Regional Operations Director, you will report into senior leadership and hold full responsibility for operational delivery, team capability, cost optimisation, and customer satisfaction for the Morocco region. Your remit will span both strategic planning and hands-on execution with onsite client visits 1-2 times per week

Your Responsibilities Will Include
Operational & Financial Performance

  • Full P&L ownership, ensuring contribution targets are met or exceeded
  • Drive profitability through cost control, structural changes, and automation
  • Streamline production and support cost-saving initiatives in underperforming areas
  • Strengthen and stabilise middle management structures to ensure sustainable growth

Efficiency & Team Performance

  • Maximise team utilisation and efficiency across inspections and audits
  • Improve planning and scheduling through proactive training and automation
  • Embed centralised contract management and field team due diligence
  • Lead field force transformation from QC to QA to QE standards
  • Build and implement learning and qualification journeys for inspectors and auditors
  • Empower middle management to participate in customer meetings and reviews

Customer Satisfaction & Delivery Quality

  • Reduce claims and complaints maintain claims ratio below 0.2%
  • Lead kick-off meetings, training, and SOP validation for new client onboarding
  • Drive continuous improvement in field team deliverables and back-office coordination

Technical Expertise & Innovation

  • Build an expert audit team aligned with sales and lab strategy
  • Develop technical expertise in key categories, supporting new service innovation
  • Launch solutions that address customer challenges in sourcing, compliance, and speed-to-market
  • Partner with technical leads to deliver customer-centric enhancements

This is a rare opportunity to lead a global quality assurance operation in a pivotal region and play a key role in scaling capability, improving performance, and shaping customer impact.

If you are an operational leader with a passion for quality and innovation and you're ready to drive real transformation in a global context wed love to hear from you.

Qualifications
Key Requirements

We are looking for a high-calibre, internationally minded operations leader with deep expertise in quality inspection and team performance management.

Essential Qualifications And Experience

  • Experience within Textile industry, or manufacturing textile industry
  • Proven experience in a senior quality inspection or operational leadership role within a multinational setting
  • Strong understanding of P&L ownership and cost control, with demonstrable success improving profitability and margin
  • In-depth knowledge of inspection and audit operations including scheduling, due diligence, utilisation ratios, and customer delivery
  • Track record of team development including field teams, middle management, and operational upskilling programmes
  • Deep domain knowledge in softlines or related industries (e.g. apparel, textiles, footwear)
  • Must be multicultural and understand the cultures of different countries
  • Excellent stakeholder engagement skills, with experience in customer satisfaction, onboarding, and claims resolution
  • Ability to lead operational transformation, including automation, process optimisation, and systems implementation
  • Bachelor's degree in a relevant field (advanced degree preferred)
  • Fluent English is required; French fluency highly preferred

Why Is This a Great Opportunity
They offer a huge amount of autonomy, initially an individual contributor moving to management. Open to hybrid once they've established themselves. Open to someone located anywhere in Morocco.

Salary Type
: Annual Salary

Salary Min
: $ 60000

Salary Max
: $ 72000

Currency Type
: USD


  • Regional Operations Manager

    il y a 2 semaines


    Marrakech, Marrakesh-Safi, Maroc United HR Solutions Pvt. Ltd. Temps plein 50 000  - 100 000  par an

    Location: Marrakesh, Morocco – initially onsite moving to hybrid.Individual contributor role initially which will then develop into a Team ManagerProjects – visits 1-2 times a week to a factory site of their customersManaging the P&L for different customersHandles back office tech side tooBased in Morroco, Marrakesh office – initially onsite and then...

  • Operations Coordinator

    il y a 1 semaine


    Marrakech, Marrakesh-Safi, Maroc Twily Temps plein 20 000  - 25 000  par an

    About UsWe are an international company specializing in concierge and hospitality services, with deep expertise in the US market. We provide high-end, personalized, and seamless services to our clients. Joining our team means being part of a dynamic, professional environment where quality, precision, and client satisfaction are our top priorities.Your RoleAs...

  • General Manager

    il y a 5 jours


    Marrakech, Marrakesh-Safi, Maroc We Are Morocco Travel Temps plein

    We Are Morocco Travel, one of Morocco's leading Destination Management Companies (DMC), is seeking aGeneral Managerto join our growing team in Marrakech.We design and operate tailor-made luxury travel experiences across Morocco, from the dunes of Merzouga to the gardens of Marrakech, for some of the world's most discerning travelers and top global travel...

  • General Manager

    il y a 5 jours


    Marrakech, Marrakesh-Safi, Maroc WE ARE MOROCCO TRAVEL Temps plein

    We Are Morocco Travel, one of Morocco's leading Destination Management Companies (DMC), is seeking a General Manager to join our growing team in Marrakech.We design and operate tailor-made luxury travel experiences across Morocco — from the dunes of Merzouga to the gardens of Marrakech — for some of the world's most discerning travelers and top global...

  • General Manager

    il y a 1 jour


    Marrakech, Marrakesh-Safi, Maroc Pickalbatros Hotels & Resorts Temps plein 45 000  - 55 000  par an

    The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.ResponsibilitiesProvide leadership and direction to a team of peopleManage operations and finances of businessRecruit and train...


  • Marrakech, Marrakesh-Safi, Maroc PACKED Temps plein 120 000  - 240 000  par an

    At Packed, we are building a decolonial, abolitionist alternative to mass tourism. Our mission is to reconnect travelers with local communities, protect culture from commodification, and ensure tourism uplifts rather than exploits.We are looking for Regional Managers to join our growing global network. This role is not for those who see tourism as...

  • Junior Project Manager

    il y a 1 semaine


    Marrakech, Marrakesh-Safi, Maroc Twily Temps plein 150 000  - 250 000  par an

    Mission principale :Accompagner et assister dans la coordination entre les équipes Sales et Operations, avec un focus sur les services de conciergerie et de nettoyage. Ce poste est idéal pour un profil junior ambitieux à qui l'on souhaite offrir une montée en compétence rapide dans la gestion de projets.Responsabilités :Suivre et assister dans la...

  • Tailoring manager

    il y a 1 semaine


    Marrakech, Marrakesh-Safi, Maroc PROMAN MAROC Temps plein 60 000  - 120 000  par an

    We're Hiring – Tailoring Manager (Marrakech) We are looking for an experienced Tailoring Manager to lead our tailoring operations within the textile and fashion industry in Marrakech. Your Mission: Supervise and develop the tailoring team.Guarantee product quality, precision, and timely delivery.Collaborate closely with production departments.Support...

  • Manager Commercial

    il y a 5 jours


    Marrakech, Marrakesh-Safi, Maroc SILLAGE PALACE Temps plein 96 000  - 180 000  par an

    Le Sillage Palace Sky & Spa est un hôtel 5 étoiles situé à Marrakech, reconnu pour son service d'excellence, son cadre unique et ses expériences exclusives. Avec 13 suites et un spa haut de gamme, l'établissement est en pleine expansion et recherche un Manager Commercial & Opérations pour renforcer sa visibilité, développer ses ventes et accompagner...

  • Office Manager

    il y a 1 semaine


    Marrakech, Marrakesh-Safi, Maroc MTS Globe Temps plein 18 000  - 25 000  par an

    We are seeking a proactive and organized Office Manager to join our team in Marrakech.This is a full-time position responsible for ensuring the smooth day-to-day operations of the office, supporting internal teams, and occasionally liaising with external entities, including public administration.Key ResponsibilitiesManage and supervise the stock of office...